Please note due to COVID-19, all shipping times are delayed by a further 2-3 days.
Please be aware that Australia Post are currently experiencing delays in postal deliveries as a result of limited commercial flights being available to transport parcels as well as increased border restrictions and delays. We are still shipping 3 days a week and parcels are still being delivered, please just allow a little extra time for your parcel to arrive! 🙂
If you do require your parcel delivered by a particular date, we strongly recommend that you select express post.
We are doing everything possible to process orders as quickly as possible and thank you in advance for your understanding during these challenging and unpredictable times.
We charge a flat rate $11.95 for shipping on all orders, except for bulky products. Bulky products are charged on an individual basis according to the weight and dimensions of the specific product, and the postcode of the destination.
When checking out, we obtain accurate shipping rates direct from our couriers and pass these directly through to you the customer, to provide you with options and choice around the shipping of your items. Sometimes this means shipping can be even less than the standard $11.95!
We predominantly use Australia Post eParcel for most of our orders, but also will use Couriers Please, Fastway, and other express shipping services if this means getting your products to you faster and more affordable!
We endeavour to pack and ship all orders within 1-2 days. We recommend that you refer to Australia Post’s delivery time frames on their website to determine how long it will take for your order to arrive based on your location in Australia (all orders are shipped from Geelong West, VIC, 3218).
Orders sent by courier are unable to be shipped to PO Boxes. If you have provided a PO Box delivery address and all or part of your order will be sent by courier, we will call you to discuss alternate delivery options.
Tracking numbers and updates for all orders will be emailed to you directly on the afternoon your order is dispatched. You can follow the link in the email to keep tabs on your order as it is picked up, in transit, and processed through various postal locations.
Please ensure that your delivery address is complete and correct. In the event that a parcel is returned to us due to failure to collect from the post office or an incorrect or incomplete delivery address being provided, you will be charged a return fee (we simply pass on the exact fee that Australia Post charges to us which is $10+GST) along with a second re-delivery fee. The second delivery fee will not be eligible for our $11.95 flat rate shipping charge and we will charge you exactly what Australia Post charge us to re-ship the parcel to you.
We do not provide any shipping time frame guarantees and strongly recommend that customers place their orders well before the products are required, particularly over the busy seasons! We will not provide a refund in the event that a parcel missed the deadline for when you required it by. The only exception to this is if your parcel is marked as lost or stolen by the courier or Australia Post.
At Woodsprout Toys we are conscious of our environmental impact, so we reuse and recycle boxes whenever possible for the packing of your orders. 🌳